Frequently Asked Questions
What brands do you sell?
WeSupplyTrades stocks many of the popular brands you desire for HVAC, Plumbing and Building Products-related jobs. These include 33Brands (Stream33, Breeze33 and Bright33), Allied Parts, Bell & Gossett, Bradford White Parts, DiversiTech, Honeywell, Delta, Generac, Kohler, Luxaire Parts, Oatey, Mars, Milwaukee, Polyken, ProPress, Ridgid, Sioux Chief, Viega, Zoeller and many more. For a complete list of vendors, visit our brands page.
What is your shipping policy?
Orders placed by 3:30 pm EST Monday - Friday, will ship the same day via UPS ground (unless otherwise selected). We follow UPS holiday schedules and restrictions. View our shipping policy for more information.
What is your return policy?
In most cases, you have 90 days to return your product(s) to us. View our returns policy for more information.
Is there somewhere I can go and pick up my order?
We are an online store with a distribution center located in Ohio and do not offer in-store pick up at this time.
What time do I need to place my order to ship out the same day?
Orders placed by 3:30 pm EST Monday - Friday, will ship the same day via UPS ground (unless otherwise selected). We follow UPS holiday schedules and restrictions. View our shipping policy for more information.
Do you ship internationally?
We ship within the Continental United States, excluding California. International shipping is not available at this time.
Where does my order ship from?
All orders ship from our Distribution Center, located in Ohio.
Can I change or cancel my order once it is placed?
Orders cannot be canceled after the order has been placed. Instead, you can request a return with 90 days of placing your order. View our Return Policy for more information.
What if I am tax exempt?
At this time, we do not offer tax exempt accounts. However, please check back as we will have this option in the near future.
How can I create a WeSupplyTrades PRO Account?
- Create a PRO Account now
- Complete the short form. That’s it!
- Sign in to ‘My Account’ and share additional details about your company so we can better personalize your shopping experience.
What are the benefits of a PRO Account?
You’re a pro, get treated like one! Sign up to be a WeSupplyTrades PRO for extra benefits like faster checkout, view order history, save project lists!
- Free Shipping on orders of $99+
- Free Returns
- Exclusive Deals and Promotions
- Try Me Freebies
- Dedicated Support
- “WeCare. Doing More Together.” Giving Back Impact